PRODUCT
DESIGN & IMPLEMENTATION
Thank you for your expression of interest.
I am Mete Oguz founder of Wallupin. All design and production is made by me. It is 3 piece of process. First of all, creating my idea with Photoshop or Illustrator then applying Golden - Silver Leafs with handmade labor on FSC Certified Recycleable 8mm MDF plates. One and for all High Quallity UV Printing.
Such a great pleasure for me. Please visit ABOUT page to get to know more.
CARE INSTRUCTIONS
Our wall art is made from 8mm MDF high quality wooden plate and they are sturdy and high quality UV printed does not fade, you can hang them very long time.
Dust your wall decor with a clean, soft dry rag occasionally to prevent dust buildup. !!! Please Do not WIPE with WET Materials
SHIPPING
SHIPPING PROCESS
All your orders shipping from Istanbul TURKEY. It is SHIPPIN FREE . We work with DHL FedEX or UPS for worldwide shipping process. If you have a preference between those companies. Please mention on your order note.
WHEN WILL I RECEIVE MY WALL ART?
We want you to get your order as soon as possible.
If an item is in stock, it will be shipped within 4; delivered within 4-7 business days.
Your Special Orders and Pre-Order items, on the other hand, will be produced after your purchase, and they will be shipped within 14 days, delivered within 4-10 business days.
We reserve the right to extend the delivery time due to customs
HOW CAN I TRACK MY ORDER?
After we prepare your order, we will share a tracking number, so you can follow your order.
WHAT IF MY ORDER COMES DAMAGED?
We always carefully prepare cargo boxes are highly robust. Unfortunately this may happens very rarely, but don’t worry. We can send you a replacement or give you a partial refund, according to damage and your choice.
Please contact us in this situation. We do our best to make customers happy.
"A satisfied customer is the best business strategy of all"
RETURNS
What is your Exchange Policy?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
What is your Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@wallupin.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When will I receive my Refund?
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.